Your information deserves a clear explanation.

Who is responsible

The studio is operated by Des Wang. Richmond Hill, Ontario, Canada is its city-level location; a full postal address is not published. For privacy requests, use support@designandsignal.com. End-to-end website-form delivery to the mailbox remains to be verified.

Information you choose to provide

The project form requests your name, business name, email, optional website, service interest, budget and project description, together with language, currency, selected package and enquiry consent. A selected pricing outline may be included when you continue from the scope planner. Please do not provide identity documents, payment-card details, account passwords or sensitive customer records.

Why it is used

The information supports reviewing and responding to the enquiry, understanding the requested scope and preventing misuse of the form. It is not used here to enroll you in a newsletter or advertising audience. Any later marketing activity needs its own appropriate disclosure and permission; consent to discuss one project is not blanket marketing consent.

What happens in local preview

A successful test submission is stored on the computer running this website and receives a reference. It does not send an email. While the collector is running, it removes test enquiries older than seven days; this is not a guarantee that data on a powered-off computer has already been removed. Use synthetic test details during preview.

Local demonstration tools and the pricing/preparation downloads generate files in your browser without automatically submitting them. The rhythm tool generates sound only after Play, does not request microphone access and does not record you. Clearing a downloaded file is separate from deleting a submitted enquiry.

Browser preferences and country suggestion

Explicit language and currency selections use browser storage for up to 180 days. Motion choices stay in the running page state; this control does not create a tracking cookie. The region endpoint returns a country code for the CAD/USD suggestion, not a precise location; the application does not perform an external IP-lookup request. Hosting and network providers may still process connection information independently. See Cookies & preferences for the actual inventory and reset controls.

Production services and data locations

The live website uses Cloudflare for DNS, reverse proxy and Turnstile bot checks; Oracle Cloud hosts its static origin and enquiry receiver. Enquiry messages are dispatched using Resend to a Zoho Mail mailbox. These companies may process connection, verification or delivery information, including across borders; their privacy links and the remaining retention limitations appear below. WhatsApp (Meta) is involved only if you choose to message the studio there, as described in the next section. The local test form does not send email.

If you message us on WhatsApp

WhatsApp is an optional alternative to the project form. Our WhatsApp links open the app with a short draft you can edit or delete; nothing is sent until you press send in WhatsApp, and the website itself does not receive or store the conversation. From the pricing planner, the draft contains only the plan, language, care and amounts you selected on the page.

If you message the studio, WhatsApp (operated by Meta) processes your phone number, profile name, messages and related service data under its own terms and privacy policy, which may include processing outside Canada. The conversation is kept in the studio’s WhatsApp account and used only to respond to your enquiry and agree next steps; it is not added to marketing lists. Please keep passwords, payment details and sensitive customer information out of the chat. You can ask for the studio’s copy to be deleted at support@designandsignal.com or in the chat; copies on your own device and in WhatsApp’s systems follow your settings and WhatsApp’s policies.

Retention, access and correction

Personal information is used for the enquiry and reasonably necessary follow-up; access should be limited to those handling the request. Email copies and provider logs may remain for operational, security or legal reasons, and no uniform deletion period is currently promised. You may request access to, correction of, or deletion of your information at support@designandsignal.com, subject to identity checks and applicable legal obligations.

A privacy request should identify the relevant enquiry and the action requested, without adding unnecessary sensitive information. Identity may need to be checked in a proportionate way. The operator’s verified privacy address will be the contact point; the local test form is not a live privacy-request service.

Changes and scope of this notice

This notice is effective October 20, 2026, replacing the October 8, 2026 version to describe the optional WhatsApp channel. Adding analytics, new forms, recruitment applications or other processors requires a new review of the notice and the implementation. This site currently publishes no job application form and no optional marketing analytics.